A-to-Z Stadium Guide

Accessibility:

ADA Tickets

TQL Stadium offers wheelchair-accessible and low-mobility seating on each level at comparable prices and sightlines. Tickets for all ADA sections can be purchased through SeatGeek.com or the FC Cincinnati Ticketing Department. The FC Cincinnati Ticketing Department can be reached before each event at 513-977-5425.

Assisted Listening Devices

Assistive Listening Devices are available and complimentary to guests for all stadium events. These devices are located in the Guest Experience Center behind section E6/220. Guests may check out these devices by providing a credit card or Photo ID. Any questions regarding Assisted Listening Devices should be directed to the Guest Experience Center.

Closed Captioning

Closed captioning can be found on the auxiliary videoboard in the southeast corner of TQL Stadium or on the FCC App in the Stadium page.

Stadium Entry

For the convenience of guests with disabilities, all gates at TQL Stadium are equipped with easily accessible lines to minimize wait times. If you have a medical condition or a medical card that prevents you from being inspected by a metal detector or passing through a magnetometer, an alternative screening method will be used.

Administrative Offices:

TQL Stadium

1501 Central Parkway, Cincinnati, OH 45214

Hours: 8 am–5:30 pm

Phone: 513-991-1800

FC Cincinnati – Front Office

14 East Fourth Street, Cincinnati, OH 45202

Hours: 8 am–5 pm

Phone: 513-991-1800

Mercy Health Training Center

Not Open to the Public

Alcohol Policy: All alcohol sales within the seating bowl of TQL Stadium will end at the 75-minute mark for FC Cincinnati matches. FC Cincinnati staff members strongly encourage all guests to exercise responsible consumption of alcoholic beverages. Fans should be aware of the following policies during FC Cincinnati matches and all major events at TQL Stadium:

Stadium management reserves the right to change these policies and procedures at any time without warning.

Any fan who shows signs of impairment and/or intoxication may not be allowed to enter or may be removed from TQL Stadium and subject to arrest.

No alcoholic beverages served inside the stadium can be taken off-site.

State of Ohio law prohibits the sale of alcoholic beverages to persons under 21 years of age. All fans should be prepared to show proper identification to the concessionaire staff member.

Proper identification is any official government-issued identification. (Please note: We cannot accept clipped IDs with paperwork as a form of identification)

Concessionaire staff members reserve the right to deny services to fans who show signs of impairment and/or intoxication.

Fans providing alcoholic beverages to persons under 21 years of age may be ejected from TQL Stadium and subject to arrest.

Fans possessing alcohol who do not have proper identification when requested by a concessionaire or security staff member may be ejected.

A maximum of two alcoholic beverages will be sold per person per transaction.

It is the responsibility of each guest to ensure that they have a safe means of transportation when leaving the facility. (Please note, the alcohol policy for all non-FCC events will be determined in coordination with the event promoter.)

Animals: All properly identified guide, signal, and service animals are welcome within the gates of TQL Stadium. All other animals are prohibited inside the stadium. For information regarding service animals, please refer to the Service Animals section.

App Assistance: The FC Cincinnati – TQL Stadium app provides fans with the gateway to their tickets, parking passes, and a unique matchday experience. To download the FCC App, visit the App Store or Google Play Store.

Approved Items: Each ticketed guest may bring one (1) sealed water bottle (up to 20 oz) into TQL Stadium. Blankets are permitted and are subject to standard screening procedures. Bags containing blankets must adhere to the bag policy. Fans may bring umbrellas into TQL Stadium, but they cannot be opened in the seating areas.

ATM: TQL Stadium is a cash-free stadium. Guests can visit our reverse ATMs located at the TQL Stadium Team Store, section 103, and section 125, where they can receive a universal debit card that can be used both inside and outside the stadium. Fans will not be charged any service fees, and the universal debit card can be used anywhere VISA cards are accepted. Please refer to the Cash Free section for more information on our cash-free policy.

Baby Changing Tables: For your convenience, baby changing tables are available in all public restrooms, including family restrooms, as well as the Pampers Nursing Room located in the Guest Experience Center on the concourse level behind section E6/220.

Bag Policy: The clear bag policy affects the type and size of the bags permitted into the Stadium, not the items (keys, phones, wallets, etc.). Clear bags are available at the TQL Stadium Team Store. Based on recommended public safety best practices, we strongly encourage fans not to bring any bags.

Each fan will be permitted inside TQL Stadium with one of the bags below:

Bags that are clear plastic, vinyl, or PVC and do not exceed 12”x6”x12”

One-gallon re-sealable clear freezer bag (Ziploc bag or similar)

In addition to one of the clear bags noted above, guests may also carry a small clutch bag or pack no larger than 6”x9”, with or without a handle or strap. Exceptions for medically necessary bags or items will be made after proper inspection and Stadium Management approval.

Bag Searches: All bags brought in TQL Stadium must be compliant with the clear bag policy. All guests will be subject to a search of their person and possessions prior to entering TQL Stadium. Guests should be prepared to open their clear bags to be inspected upon direction by security staff. Guests may be asked to move/remove items from their bags in order to complete a full inspection.

Balloons and Inflatables: Balloons and other inflatable objects are not permitted inside TQL Stadium unless provided by FC Cincinnati.

Banners, Flags, and Signs:

Fans are encouraged to show their support and may bring banners, flags, and signs. Banners, flags, and signs may be displayed at games as long as:

They do not contain commercial, political, or offensive content.

They are not larger than 3’ tall x 2’ wide.

They are not affixed to a pole.

They do not damage stadium property. Signs cannot be attached to the stadium with any adhesive.

They do not cover any existing stadium signage.

They are made of a paper or a lightweight cloth-like material. Signs cannot utilize wood, metal, or similar types of materials and may not have any sharp edges.

Signage not permitted within TQL Stadium will be disposed of by stadium security unless the guest wishes to return it to their vehicle. The decision regarding the admissibility and/or posting of any banner or sign is at the sole discretion of TQL Stadium Management. The Bailey supporter section is an exception to this rule. The Bailey supporters will work with stadium management to pre-approve TIFO, flags, and banners outside these guidelines.

Bicycle Parking: There are several self-service bike rack locations in the immediate area surrounding TQL Stadium that guests arriving via bicycle are encouraged to take advantage of on event day. Bike racks for fan use are available on a first-come, first-served basis and will be located along the exterior of the building near entry gates.

Binoculars: Binoculars are allowed inside TQL Stadium; however, they must be brought into the stadium in compliance with the clear bag policy. They must not be in their own case that exceeds the permissible size for non-clear bags.

Birthday Treat: Fans celebrating a birthday are encouraged to purchase a Birthday Treat for the home match closest to their birthday. This can be purchased here. The Birthday Treat must be purchased one week prior to the intended match. The treat includes one (1) dessert, one (1) birthday hat, one (1) birthday card from Gary the Lion, one (1) scoreboard message, and a donation to the FCC Foundation. Limited quantity per match.

Blankets: Blankets are permitted at TQL Stadium. Blankets are subject to standard screening procedures. If there is a bag that holds the blanket, the bag must still meet the stadium bag policy.

Box Office: The TQL Stadium Box Offices are located directly outside Allegiant Gate on the south side of TQL Stadium, and on the Carl and Martha Lindner East Plaza outside the First Financial Gate on the east side of TQL Stadium. The box office opens four (4) hours prior to each event and remains open until the end of the event.

Broadcast Information: MLS Season Pass on the Apple TV app is the only place to watch every FC Cincinnati match, including playoffs, with no blackouts or restrictions. A subscription to MLS Season Pass on Apple TV is included with a full-Season Ticket Membership (one per account).

Camera Policy: Guests are welcome to bring any still cameras without a detachable lens into TQL Stadium to take pictures of the game or of the facility itself. Video cameras, tripods, monopods, cameras with a detachable lens, and selfie sticks are prohibited. All cameras are subject to search, and all camera cases are subject to the clear bag policy standards.

Carl and Martha Lindner Plaza: The Carl and Martha Lindner Plaza in front of the First Financial Gate is used on matchdays to host prematch and other fan activation zones. Stay updated on our website, app, and social media outlets for information about all the happenings on the Carl and Martha Lindner Plaza. The Carl and Martha Lindner Plaza opens two (2) hours before kickoff.

Cash Free: TQL Stadium is cash-free to reduce wait times and get guests back to their seats faster. Payments accepted at retail and concessions locations include all major credit cards, debit cards, FCC gift cards (retail only), and contactless payments, such as Apple Pay and Google Pay. There are three cash-to-card reverse ATMs located throughout the stadium. Guests with cash who do not have a valid credit or debit card can insert their cash into the self-service ATM and will receive a prepaid card back for the same amount of money. No service fee is charged to the fan, and the cards can be used anywhere VISA cards are accepted. Guests can load any amount of money from $1 up to $100 per card without a transaction fee. All cards can be used inside or outside the stadium, allowing guests to use them everywhere major cards are accepted.

Cash-to-card ATMs will be located at the following areas:

Team Store (Field Level)

Concourse Level – Section 103

Concourse Level – Section 125

Cash Policy: TQL Stadium is a cash-free stadium. Guests will have the option to visit our Reverse ATMs located at the TQL Stadium Team Store, section 103, and section 125 where you can receive a universal debit card that can be used both in and outside the stadium. Fans will not be charged any service fees, and the universal debit card can be used anywhere VISA cards are accepted.

Child Identification Wristbands: Guests may pick up a wristband from the Guest Experience Center on the concourse behind section E6/220 that indicates their seat location for their child in the event that they become separated.

Code of Conduct: Major League Soccer, FC Cincinnati and TQL Stadium are committed to creating a safe, comfortable, and enjoyable gameday experience for all fans visiting MLS stadiums and facilities. MLS and its clubs are also deeply committed to fostering an inclusive environment, free of discrimination and harassment. This Fan Code of Conduct addresses conduct that is inconsistent with these goals and detracts from the gameday experience.

The following conduct is prohibited in TQL Stadium and all parking lots, facilities and areas controlled by FC Cincinnati or MLS:

Behavior that is unruly, disruptive, threatening, or violent in nature, including verbal or physical harassment of match officials, players, staff, or fans

Conduct that is illegal

Conduct that results in damage to the venue or other personal property

Displaying signs, symbols, images, using language or making gestures that are threatening, abusive, or discriminatory, including based on race, ethnicity, national origin, religion, gender, gender identity, ability, and/or sexual orientation

Displaying signs, symbols, or images for commercial purposes or for electioneering, campaigning, or advocating for or against any candidate, political party, legislative issue, or government action

Entering or attempting to enter the field, the tunnel, or any other location other than that permitted by the fan’s ticket or credential

Possession of an unauthorized pyrotechnic device, smoke or firework or other prohibited items

Throwing objects of any kind.

Failing to follow requests from venue staff regarding stadium operations, policies, and emergency response procedures

Declining to promptly return a ball that enters the stands

Irresponsible use or consumption of alcohol or other substances

Making unauthorized transmissions or play-by-play accounts of the game

Any behavior that otherwise targets other fans or interferes with other fans’ enjoyment of the game

Any fan who violates any of these provisions may be subject to penalty, including, but not limited to, ejection without refund, loss of ticket privileges for future games and revocation of season tickets. Any fan who (1) conducts themselves in an extremely disruptive or dangerous manner (Level 1 Offenses), or (2) commits multiple violations during a 12-month period, may be banned from attending future MLS matches for up to a year or longer. Level 1 Offenses include, but are not limited to, violent behavior, threatening, abusive or discriminatory conduct or language, trespassing or throwing objects onto the field, use or possession of unauthorized pyrotechnics or other dangerous Prohibited Items, or illegal conduct.

Depending on the nature and severity of the violation, individuals who violate this Fan Code of Conduct may be required to submit a written request for readmission and participate in an online Fan Code of Conduct Education Class (FCEC) in order to be reinstated.

Please note that MLS and its clubs reserve the right to refuse entry to anyone who has engaged in harassment of match officials, opposing team members, staff or other fans who have otherwise violated this Code of Conduct using social or digital media or other forms of communication.

The listed behaviors are prohibited based on safety and violations will be subject to sanctions.

FC Cincinnati may also sanction a supporter group for violations of the Fan Code of Conduct.

MLS fans have the right to expect an environment where:

Fans are encouraged to cheer, sing, and otherwise support their club while remaining respectful and courteous to their fellow patrons, referees and opposing club fans and players.

Fans enjoy the soccer experience free from fighting, thrown objects, attempts to enter the playing field, political or inciting messages and disorderly behavior, including foul, sexist, racial, obscene, or abusive language or gestures

Fans comply with requests from stadium staff regarding stadium policies and emergency response procedures

Fans promptly and carefully return the ball to a stadium staff member or the ball kid on the sidelines by handing the ball back down to field level in the event that a soccer ball enters the stands. Do not throw the ball back onto the field, this will obstruct play

Alcoholic beverages are consumed in a responsible manner and only by those of legal age

Fans conduct themselves in a lawful manner to avoid incidents in the stadium and in the parking lots

ANY PERSON FAILING TO ABIDE BY THIS CODE OF CONDUCT IS SUBJECT TO SANCTIONS, INCLUDING EJECTION, BANISHMENT AND ARREST.

In addition to the MLS Fan Code of Conduct, the league has created a Pledge to Fans that protect fans’ rights within and around the facility.



MLS Pledge to Fans

Be able to watch the match in a safe, clean and healthy environment

Be treated in a courteous, consistent and professional manner

Be treated with dignity and respect by other spectators attending the match and those organizing the event

Be able to “support” his or her club, provided that the support is in good taste and neither adversely impacts the event experience of fellow spectators nor negatively impacts the match

Expect displays of good sportsmanship

Expect timely and accurate information related to the match

Concessions and Food Service: There are 14 concession stands, three grab-and-go markets, and more than 20 portable carts located throughout the stadium serving a variety of food and drinks. Packaged and draft beer will be available at various locations on the concourse.

Costumes: Costumes are permitted inside TQL Stadium, however, non-medical masks or facial coverings must be removed during the security screening process, on the concourse, and at all concession/retail locations. Non-medical masks or facial coverings may only be worn within the stadium bowl in the ticketed seating area as long as they do not create a distraction for other fans. Costumes with sharp edges or tips, including all metal or hard plastic costume accessories and props, are not allowed. Additionally, costumes are subject to further security screening. FCC reserves the right to ask anyone to remove their mask or costume due to stadium security measures.

Dress Code: To ensure the safety and security of all fans at TQL Stadium, FCC reserves the right to ask anyone scantily clad or with clothing deemed to be derogatory, profane or offensive to either remove the item or cover up prior to being permitted entry into or while inside the venue. Supporter sections do not allow yellow or opposing team colors. Those who refuse to abide by this policy will be denied entry or removed from TQL Stadium.

Drones: For the safety of all guests and staff, all drones and unmanned aerial vehicles are prohibited in and around TQL Stadium at all times without prior written consent from FC Cincinnati and TQL Stadium.

Ejection Policy: Guests that refuse to follow the direction of stadium staff, designated security or fail to comply with the Fan Code of Conduct may be subject to ejection without refund, revocation of season tickets and may be in violation of city ordinances, resulting in possible arrest and prosecution.

Elevators: Priority use of passenger elevators will be given to guests and staff with limited mobility. Stairs should be used to navigate the stadium whenever possible. Some elevators are used to move the media and team staff and will be periodically taken out of service for this purpose. To ensure safe and efficient operations of the elevators, we ask our guests to follow the directions of the elevator operators, the elevator lobby attendants, and other stadium staff at all times. For assistance with finding an elevator, please locate the closest Guest Experience team member.

Entrances: For the convenience of guests with disabilities, all gates are equipped with accessible lines to minimize wait time. If you have a medical condition/medical card that prevents you from passing through a magnetometer or being wanded, an alternative method of screening will be used. Unless otherwise stated, gates to TQL Stadium will open 90 minutes before FC Cincinnati home games.

There are a total of five (5) main points of guest entry into TQL Stadium. All entrances open 90 minutes before kickoff for FCC MLS matches.



First Financial Gate

Recommended for sections 113-123, E1-E7, and 213-223. Fans with tickets to The Speakeasy should enter through the main First Financial Gate and navigate to The Speakeasy entrance by section 124.

Allegiant Gate

Recommended for sections 124-133 and 224-234.

Workhorse Gate

Recommended for sections 101-112 and 206-212.

Fans entering via Workhorse Gate must take Liberty Street and Central Avenue to access the Workhorse Gate. Due to construction, Wade Street is closed to pedestrians and vehicles.

Cintas VIP Entry

For CTI Cincinnatus Club, Cintas Field Lounge, KMK Law Terrace, Prolink Legends Room, Bahl&Gaynor Pitch View Club, Medpace Tunnel Club, and all suites, enter on the west side of TQL Stadium off John Street.

Face Coverings: Wearing a face covering or mask that conceals identity for any reason other than health and safety reasons is prohibited unless it is part of a costume and is removed during the security screening process, on the concourse and at all concession/retail locations. Face coverings may only be worn within the stadium bowl in the ticketed seating area as long as they do not create a distraction for other fans.

Family Restrooms: Family restrooms are intended for fans with small children and fans with disabilities. There are four (4) ADA-accessible family restrooms located on the concourse level throughout the stadium. These can be found outside sections 106, 133, and E6/220. For other restroom locations, please refer to the Restrooms section.

Fan Mail: All fan mail should be sent to TQL Stadium at 1501 Central Parkway, Cincinnati, OH 45214.

Field Tresspassing: Fans are reminded that attempting to enter or access the playing field without the proper credentials will be considered trespassing and is grounds for immediate ejection and/or arrest.

First Aid: The Mercy Health First Aid station is located on the concourse level behind section 133 and will be staffed with certified emergency medical personnel at all times during an event. Additionally, first aid teams can be found throughout the concourse and can be contacted by the Guest Experience Center behind section E6/220. In the case of an emergency, please find your nearest Guest Experience or Security team member for assistance.

First Match Certificate: If it is your first match at TQL Stadium, stop by the FCC Fan Stand or Guest Experience Center behind section E6/220 to grab a personalized First Match Certficate.

Game Cancellation Policy: As per our ticket policy, management shall not issue a refund provided you are given the right, within twelve months of the event, to attend a rescheduled event or to exchange this ticket for a ticket comparable in price and location to another similar event as designated by management.

Definition of official game in the event of an incomplete game:

MLS: If a game is postponed after kickoff at any point prior to its conclusion, the game will be rescheduled for recommencement and any remaining game time will be completed as soon as is practical.

International Friendly (FCC playing): If a game is terminated after the end of the first half, but before the end of the second half, and the termination is not due to the conduct of one of the teams, the game is considered complete.

Lamar Hunt U.S. Open Cup: If a match is terminated after the end of the first half of a match, but before the end of the second half with one of the teams winning, and the termination is not due to the conduct of one of the teams, the match is considered complete, and the team winning at the time of the termination shall be the winner.

Guest Experience Center: Visit the Guest Experience Center behind section E6/220 for listening devices, child wristbands, lost and found, P&G Sensory Room, Pampers Family Room, stroller check in, and wheelchairs.

Guest Feedback: Please contact a Guest Experience Ambassador for assistance during a match or event. A survey will also be distributed post-match to collect feedback.

Lockers: Mobile lockers for bags will be available near the grand staircase and elevators along Central Parkway.

Lost and Found: Lost and found items should be turned into Guest Experience during events or at their conclusion. If you lose an item during an event, please visit the Guest Experience Center on the concourse level behind section E6/220 for assistance. Guests inquiring about lost items at previous events can submit an inquiry through our Lost and Found portal or contact the Lost and Found hotline at 513-991-1822. After 60 days, any unclaimed items will be donated to charitable organizations.

Lost Children and Fans: For a lost or missing person, please notify the nearest event staff, safety personnel, or law enforcement official for assistance. Children and/or guests who are separated from their family or friends and need assistance will be escorted by a stadium staff member to the Guest Experience Center. For safety reasons, TQL Stadium is unable to make stadium-wide announcements for lost children or fans. We highly encourage guests with children to visit the Guest Experience Center to request a wristband including name, seat location, and phone number so that children and guardians who have been separated may be quickly reunited.

Map: Find your way around TQL Stadium with the interactive map in the FC Cincinnati App or at https://www.fccincinnati.com/matchday/tql-stadium-map.

March to the Match: Join the high-energy march into TQL Stadium as it arrives at Washington Park with smoke, drums, and chants.

Merchandise: Official FC Cincinnati merchandise is available at the OTR Team Store, online at FCCGo.com, and in-stadium on home matchdays when gates open.

In-stadium home matchday locations include:

TQL Stadium Team Store behind section 111.
Concourse level behind section 105.
Concourse level behind section 111.
Concourse level behind section 126.

OTR Team Store hours (1433 Vine St., Cincinnati, OH 45202):

Monday: Closed
Tuesday: 11 am–7 pm
Wednesday: 11 am–7 pm
Thursday: 11 am–7 pm
Friday: 11 am–7 pm
Saturday: 11 am–7 pm
Sunday: 12 pm–5 pm

Purchase online at FCCGo.com and pick up in-store.

Metal Detection: All guests entering TQL Stadium will have their clear bags searched and will be escorted through a magnetometer or screened using handheld metal detectors. Those with medical conditions that keep them from going through magnetometers will be provided with an alternative screening process.

Mobile Ticketing: Mobile ticketing is the safest, most convenient, and flexible way to receive and manage tickets while increasing protection against fraud. All FC Cincinnati matches held at TQL Stadium are mobile ticketed entry only. Tickets can be viewed on smartphones using the FC Cincinnati App. We recommend saving tickets to Apple Wallet or Google Pay before matchday for the easiest entry process. Screenshots or recordings of tickets are not valid for entry. If you arrive with friends or family, please transfer tickets beforehand.

Mobility Devices: Manually operated mobility aids (such as canes and walkers) and wheelchairs – both manually operated and electric – are permitted in all areas of the stadium. Due to space restrictions on the concourse and for the safety of all guests at TQL Stadium, segways, mobility devices, tri-bikes, and golf carts are not permitted inside the stadium. For more information regarding our wheelchair policies, please refer to the Wheelchairs section.

National Anthem: Anyone interested in performing the National Anthem can email a video or link to Anthem@fccincinnati.com.

NFC Ticketing: In addition to mobile ticketing, FC Cincinnati and SeatGeek will be utilizing NFC Ticketing at all stadium gates and entrances. Fans can add their ticket to Apple Wallet on their iPhone or Apple Watch and simply tap their device at the reader at the gate to enter the stadium. Learn more with our Mobile Ticketing Information.

Noisemaking Devices: Musical instruments or any types of noisemaking devices used in the Supporters Sections must be pre-approved by FC Cincinnati or are otherwise not permitted by TQL Stadium. This includes, but is not limited to, items such as whistles, musical instruments, vuvuzelas, air horns, speakers, megaphones, and other electronic sound devices. Once approved, noisemaking devices may only be used in The Bailey (Sections 106-110). Noisemakers that are not pre-approved and/or are used outside of the designated areas will be confiscated. All megaphones being used must always be pointed away from the field of play. Noisemakers such as air horns, drums, cowbells, horns, vuvuzelas, and whistles are prohibited. For information regarding official supporter privileges, please refer to the Supporter Groups information.

Nursing: Nursing guests requesting a more private location in which to breastfeed, pump, or spend some quiet time may use the Nursing Room located inside the Guest Experience Center on the Concourse Level behind Section E6/220. This suite provides privacy, cleanliness, and all necessities including bottle warmers for nursing mothers. Pampers Nursing Pods can be found throughout the Concourse Level, specifically near Sections 133 and 103, as well as just outside the Guest Experience Center. An ADA-accessible Nursing Pod is available in the First Financial Club.

Parking: Fans with season-long parking passes can enter their assigned garage three (3) hours before kickoff. Matchday parking is available for fans without parking passes at the garages listed below. Special event rates may apply. Additional parking garages and surface lots are available in the areas surrounding the stadium. 3CDC and SP+ operate parking locations throughout Downtown, the West End, and Over-the-Rhine.

Prematch at the Park: From 3.5 hours before kickoff until 1 hour before kickoff, the prematch party at Washington Park (1230 Elm St., Cincinnati, OH 45202) offers children's inflatables, airbrush, balloon art, lawn games, giveaways, live music, and food trucks. The march to the match comes through this event around an hour before kickoff.

Private Events: TQL Stadium is the perfect spot to host your next event! With over nine (9) unique spaces that can accommodate seated dinners, cocktail receptions, board meetings, and more, TQL Stadium is the place to be. To learn more about private events at TQL Stadium, email Private Event Sales at PrivateEvents@FCCincinnati.com.

Prohibited Items: Prohibited items must be returned to vehicles or disposed of before entering the stadium. There are no provisions to check items at the gates, and items abandoned outside the gates will be confiscated.

The following is a list of items that are prohibited in TQL Stadium:

Aerosol cans or pressurized containers
Animals (except service animals)
Bags, coolers, and luggage not in compliance with the clear bag policy
Cameras with detachable lenses, camcorders, and associated equipment (monopods, tripods)
Confetti and streamers
Fireworks of any kind, including but not limited to flares, smoke bombs, and incendiary devices.
Food & beverage (including returning souvenir cups and das boots, as well as any reusable bottles)
Illegal drugs and substances
Laptops, iPads, tablets, or other large electronic devices
Laser pointers
Noisemaking devices (horns, bells, thundersticks, whistles, vuvuzelas)
Selfie Sticks
Sticks or flag poles not in compliance with the Flags and Signs Policy
Weapons
Any item deemed dangerous or impeding the enjoyment of guests by TQL Stadium Management

Prohibited items are subject to change.

Re-Entry Policy: TQL Stadium has a no re-entry policy during events.

Report an Issue: To report an immediate TQL Stadium issue to our on-site team, text 513-822-5333 with your location and concern. Please find a Guest Experience Ambassador in a navy or royal blue top if you need assistance.

Resale of Tickets/Scalping: TQL Stadium guests who purchase tickets from someone other than FC Cincinnati or SeatGeek do so at their own risk and with the understanding that the tickets purchased from a secondary ticket provider could be counterfeit. FC Cincinnati and TQL Stadium are not responsible for and will not provide a replacement or refund of any kind for invalid tickets purchased through a secondary ticket provider. Please report any potential illegal scalping activity to the nearest security representative or Cincinnati Police Officer.

Restrooms: Public restrooms are located along the main concourse of TQL Stadium and are all ADA accessible. ADA-accessible family restrooms are behind sections E6/220, 106, and 133.

Field Level

First Financial Club
Field suites
Medpace Tunnel Club

Club Level

CTI Cincinnatus Club

Main Concourse Level:

Women – Behind sections 103, 106, 112, 114, 124, 125, 128, 130, 132
Men – Behind sections 105, 112, E6, 125, 129, 131
Family – Behind sections E6/220, 106, and 133

Suite Level (300 Level):

Outside suites 205-206 and suites 215-216

Suite Level (400 Level):

Outside suites 311-312 and suites 321-322

Rideshare Services:

App-based ride services will have a designated pick-up and drop-off area.

William Stargel Stadium / Ezzard Charles Drive eastbound
Town Center Garage / Central Avenue northbound
Washington Park / West 14
14th Street eastbound

Scoreboard Messages: Fans can purchase a scoreboard message to have a welcome, birthday, wedding, or anniversary message shown on the videoboard at TQL Stadium during home matches. The scoreboard message must be purchased three (3) days before the match you wish to display. Advertisements of any kind will not be accepted.

Sensory Bags: Sensory bags are available for guests to use during each event. Each bag contains a pair of noise canceling headphones, as well as other sensory resources. These bags are located in the Guest Experience Center on the concourse behind section E6/220. Guests may check out these bags by providing a credit card or Photo ID. Any questions regarding sensory bags should be directed to the Guest Experience Center.

Sensory Room: Any guest who needs a therapeutic, quiet space during events is welcome to use the P&G Sensory Room, located in the back of the Guest Experience Center on the concourse behind section E6/220. This room features a variety of equipment that guests can use to regulate their brain’s negative reactions to external stimuli.

Service Animals: All properly identified guide, signal, and service animals are welcome within the gates of TQL Stadium. Service animals must remain on a leash or in a harness at all times, unless special circumstances exist, and are required to rest in the seating area of the guest with the disability, rather than the aisle. All other animals, including “emotional support animals,” are prohibited from the interior of the stadium at all times. All service animals needing to relieve themselves should be directed to the Allegiant Gate located on the south side of the stadium.

Smoking/Vaping Policy: Tobacco use of any kind is not permitted within the perimeter of TQL Stadium at any time before, during, or after the game. In addition to tobacco products, the use of e-cigarettes and vaporizers on the premises is prohibited.

Sticks and Flag Poles: All flag poles or banners on poles must be constructed of hollow PVS pipe poles. All poles are not to be used as projectiles or in any sort of fashion that may endanger fans, players, or staff.

Strollers: TQL Stadium welcomes fans with strollers. However, strollers are prohibited from all stadium seating sections and concourse areas. All strollers must be checked in at the Guest Experience Center on the concourse behind section E6/220. Premium ticketholders with strollers must check them in at the premium entry desk.

Supporter Groups: There are several supporter groups who attend FC Cincinnati matches and take advantage of the safe-standing sections on the north end of TQL Stadium known as The Bailey. Some of these supporter groups have special privileges that allow them to bring in noisemakers, flags, and banners. All the previously listed items must be pre-approved and may not leave sections 106-110. All pre-approved prohibited items must be brought in through the First Financial Gate.

Noisemaking Devices:

Musical instruments or any types of noisemaking devices used in the Supporters Sections must be pre-approved by FC Cincinnati or are otherwise not permitted by TQL Stadium. This includes, but is not limited to, items such as whistles, musical instruments, vuvuzelas, air horns, speakers, megaphones, and other electronic sound devices.
Once approved, noisemaking devices may only be used in The Bailey (Sections 106-110).
Noisemakers that are not pre-approved and/or are used outside of the designated areas will be confiscated.
All megaphones being used must always be pointed away from the field of play.

Sticks and Flag Poles:

All flag poles or banners on poles must be constructed of hollow PVS pipe poles.
All poles are not to be used as projectiles or in any sort of fashion that may endanger fans, players, or staff.

Tailgating: Tailgating at TQL Stadium is prohibited.

Team Store: Fans with tickets to the match can visit the TQL Stadium Team Store at section 111 when gates open on matchday. Fans who do not have tickets to the match can visit the OTR Team Store or shop online at FCCGo.com.

The Corner Kick: The Corner Kick is a fan engagement space where our gaming station is held. There will also be rotating activities based on the theme night. This is located behind sections 131 and 132 in the southwest corner of the concourse.

Ticket Sales:

ADA-Accessible Seating:

All patrons must have a reserved ticket for ADA seating areas. For ADA-accessible seating tickets, contact the FC Cincinnati Ticket Office at 513-977-5425 or visit online at SeatGeek.com.

Guests are strongly encouraged to call in advance of the match to ensure availability. To switch regular seating tickets to ADA-accessible seating tickets ON MATCHDAY, please visit the FC Cincinnati Ticket Office located on the Mercy Health Plaza (south side of stadium at street level). Changes on matchday will only be made if ADA-accessible seating tickets are still available.

Children Ticket Policy:

Children three years old or younger are allowed free admission into FC Cincinnati games, accompanied by a ticketed adult. Children must remain on the adult’s lap throughout the event.

Group Tickets:

Groups of 10 or more can purchase discounted tickets to FC Cincinnati home matches. Based on the size of the group, additional experiences are also available. Discounted group tickets are not available on matchday.

Season Tickets:

To purchase Season Ticket Memberships, please call 513-977-5425 or visit the Season Ticket Memberships page.

Supporters Section:

Tickets for the Supporters Section (sections 106-110) at TQL Stadium are general admission and are sold on a first-come, first-served basis. Tickets in this location will be ‘safe standing’ and will not have a physical seat. Fans without Supporters Section tickets will not be permitted to enter these sections. The Supporters Section will be filled with fans standing, chanting, and singing. Visiting team colors and yellow are prohibited in the Supporters Section, and visiting supporters may be relocated to another part of the stadium.

Tickets: For any mobile ticket or parking issues, contact SeatGeek at 1-888-601-4802 or fccincinnati@seatgeek.com.

Umbrellas: For FC Cincinnati matches, fans may bring umbrellas into TQL Stadium, but they cannot be opened in the seating areas.

Visiting Supporters: Visiting Team supporter groups are encouraged to shout, cheer, and show their team pride while maintaining a safe and enjoyable experience for fans. They may be granted the same privileges and are subject to the same disciplinary actions as the home supporters. All banners, flags, instruments, and other prohibited items must be pre-approved by FC Cincinnati and TQL Stadium event operations staff. Tickets for the visiting supporters will be allocated in section 225 at TQL Stadium.

Washington Park: Washington Park is the location of FC Cincinnati's prematch party. From 3.5 hours before kickoff until 1 hour before kickoff, the prematch party at Washington Park (1230 Elm St., Cincinnati, OH 45202) offers children's inflatables, airbrush, balloon art, lawn games, giveaways, live music, and food trucks. The march to the match comes through this event around an hour before kickoff.

Water Bottles: Fans are permitted to bring in one (1) 20-oz. factory-sealed water bottle. Water fountains are available throughout the stadium for fans to refill their bottles.

Water Fountains: Located on the concourse level atop sections 102, 105, 107, 109, 112, 124, 133, 216, 220, and 228.

Weather: Matches are played rain or shine. The match may be delayed in the event of lightning or other dangerous weather-related situations in the area. Guests will be notified in the event of a disruption.

Wheelchairs: Guests needing wheelchair accommodations are encouraged to bring their own mobility devices to TQL Stadium. If assistance is needed, guests should notify the closest Guest Experience representative located at any entrance or visit the Guest Experience Center located behind section E6/220 upon their arrival and request the use of a wheelchair. Wheelchairs belonging to TQL Stadium are operated by Guest Experience staff and are available for transit between gates and seating locations. Wheelchair transport service to and from entrances to a guest’s seat is available on a first-come, first-served basis, and demand may cause an increase in wait time for an accommodation. We are unable to allow guests to keep wheelchairs throughout the events. Wheelchairs are also available in the Guest Experience Center located in the Cintas VIP Lobby for all guests in our club spaces and suites. Any further questions regarding wheelchairs should be directed to the Guest Experience Center.